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Explain the problem you are facing when using 02 sign in email
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Go to Solution. It's one of the mysteries to regular members that there is no direct email address linked anywhere on the webite and we have to use https://www.o2.co.uk/apps/help/help and just tick mobile. The other available email is the complaint address : [email protected]
To change your email address, sign in to My O2 from a computer, laptop or tablet and follow these steps: Select ‘Manage my details’. If you’re in the My O2 app, go to ‘Manage your account’, ‘View all’ and then ‘Manage my details’. Select ‘Change my username’ under ‘Sign in details’. You’ll be sent a code to your phone.
O2 Wifi customer? You can register to manage your account here, whatever network you're on. We'll never email or text asking you to send or verify personal, financial or password details.