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You should call 311 if the incident that you are reporting has occurred and the offender is gone from the scene. You should call 911 if the incident you are reporting is in progress and the on-site presence of a police officer is necessary to help resolve the matter (e.g., burglary in progress,...
Call Center Operations Unit. 311 is an easy-to-remember number to put callers in touch with the vast array of programs and services the City of Chicago has to offer. The 311 operation is available to report service needs, check the status of previous service requests, obtain information regarding City programs or events,...
311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where a different phone number is used, 311 is the generally recognized moniker for non-emergency phone systems.
311 is an easy-to-remember telephone number that connects citizens with specially-trained customer service representatives ready to assist with City service requests -- potholes, stray animals, downed street signs, trash collection or other City requests. Customer satisfaction is important.