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Explain the problem you are facing when using 3cx queue login
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The dial codes are defined in the 3CX Management Console and configured by the PBX Administrator. By default the dial code to log IN to a queue is *62 By default the dial code to log OUT of a queue is *63 Automatically based on the Extension’s Profile Status
The “Q” button on the 3CX app is a toggle switch which logs agents in or out of queues. When an agent is logged out of the queues, you will see the “Q” button greyed out as in the image above. When an agent is logged in to the queues, you will see the “Q” button highlighted in white or blue (depending on the theme).
Hunt by Threes Prioritized – forwards the call simultaneously to the top 3 agents, as prioritized in the “Agents” > “Call Queue Agents” section. Hunt by Threes Random – sends the call simultaneously to 3 random agents.
To add a Call Queue click on the “Call Queues” function in the 3CX Management Console and: Click “Add” , enter a name for the queue and select a v irtual extension number. Hunt random start – randomly choose an agent to distribute the call to and evenly distribute calls among available agents. Ring All – ring the phones of ALL the agents.